Any item (non-special order) can be returned within 30 calendar days
Items returned will be subject to a 25% restocking fee. If the original box or boxes are physically damaged, you will be charged a higher restocking fee.
Shipping charges are not refundable and customers are
responsible for return shipping costs and charges. No products will be accepted
for return more than 30 days after the date of delivery. Return claims WILL NOT
be accepted if item has been installed or original packaging is missing.
Color or texture variations are not considered defects and any return will be subject to standard restocking fee.
To return any product, you must obtain an RMA (Return Merchandise Authorization) form Warehouse USA. Please call our customer service at 888-693-8066 or send us an email request to obtain the RMA form and shipping instructions.
Items returned without an RMA form will not be credited. Special order items or items marked as discontinued cannot be returned once they have shipped.
All products must be returned in original packaging and in resalable condition to the manufactures locations [ PA for Dreamline, CA for Xtremeair, NJ for Latoscana ].
Orders cannot be canceled once they have shipped.
If a product is damaged in the shipment or has manufacturer's defects please notify our sales department immediately (as noted above).
Any damaged or defective product will be replaced and any errors will be corrected immediately - cross-shipped . If a damaged or defective product needs to be returned, you will receive a prepaid call tag to ship it back.
Inspecting Your Order
Please inspect your order carefully for accuracy and verify that all products have arrived in good condition.
Items that are delivered damaged or with factory defects or missing parts must be reported within 3 days. If you fail to report shipping damages within 3 days after the date of delivery, you will no longer be eligible to receive replacement products or parts as all liability will be removed from the freight company, manufacturer, and Warehouse USA.
Upon arrival of your item, request the driver to wait and inspect all external contents for damages and/or discrepancies. This is a very important procedural step because you do not want to cause delay if shipment is damaged.
Please document as thoroughly as possible any damage with photographs that could show such visible damages both to the packaging and the content inside it.
If damage is discovered, describe the damage, writing on the Proof of Delivery (POD).
When a driver is unable to remain at your premise, please note on the POD - Driver unable to wait for inspection - possible concealed damage - subject to inspection.
Some shipments are in multiple boxes and/or crates and each must be inspected immediately upon receipt.
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state. Request the driver make a note on the POD adding the drivers acknowledgement through his or her initials. Immediately call Warehouse USA, and arrange for the delivery of replacement parts, pending availability.