Any item (non-special order) can be returned within 30 calendar days
of receipt.
Items returned will be subject to a 25% restocking fee. If the original box
or boxes are physically damaged, you will be charged a higher restocking fee.
Shipping charges are not refundable and customers are
responsible for return shipping costs and charges. No products will be accepted
for return more than 30 days after the date of delivery. Return claims WILL NOT
be accepted if item has been installed or original packaging is missing.
Color or texture variations are not considered defects and any return will be
subject to standard restocking fee.
To return any product, you must obtain an RMA (Return
Merchandise Authorization) form Warehouse USA. Please call our customer service
at 888-693-8066 or send us an email request to obtain the RMA form and shipping
instructions.
Items returned without an RMA form will not be credited.
Special order items or items marked as discontinued cannot be returned once
they have shipped.
All products must be returned in original packaging and in
resalable condition
Orders cannot be canceled once they have shipped.
If a product is damaged in the shipment or has
manufacturer's defects please notify our sales department immediately (as noted
above).
Any damaged or defective product will be replaced and any
errors will be corrected immediately - cross-shipped . If a damaged or
defective product needs to be returned, you will receive a prepaid call tag to
ship it back.
Inspecting Your Order
Please inspect your order carefully for accuracy and verify
that all products have arrived in good condition.
Items that are delivered damaged or with factory defects or
missing parts must be reported within 3 days. If you fail to report shipping
damages within 3 days after the date of delivery, you will no longer be
eligible to receive replacement products or parts as all liability will be
removed from the freight company, manufacturer, and Warehouse USA.
Upon arrival of your item, request the driver to wait and
inspect all external contents for damages and/or discrepancies. This is a very
important procedural step because you do not want to cause delay if shipment is
damaged.
Please document as thoroughly as possible any damage with
photographs that could show such visible damages both to the packaging and the
content inside it.
If damage is discovered, describe the damage, writing on the
Proof of Delivery (POD).
When a driver is unable to remain at your premise, please
note on the POD - Driver unable to wait for inspection - possible concealed
damage - subject to inspection.
Some shipments are in multiple boxes and/or crates and each
must be inspected immediately upon receipt.
In the event that damage is discovered, report and return
ONLY the portions of the shipment that were delivered in a damaged state.
Request the driver make a note on the POD adding the drivers acknowledgement
through his or her initials. Immediately call Warehouse USA, and arrange for
the delivery of replacement parts, pending availability.