PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Warehouse USA. The collective work includes works that are licensed to Warehouse USA. Copyright 2016, Warehouse USA ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Warehouse USA or purchasing Warehouse USA products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Warehouse USA or to purchase Warehouse USA products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Warehouse USA. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
(by appointment only)
Curbside delivery means that the item that you ordered would be delivered to the curbside and it is NOT the responsibility of the truck driver to unload or assemble your shipment. Please be aware that freight deliveries are to the curbside only and an additional charge for inside delivery will be required. You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the driver to use a lift-gate at an extra charge.
The shipping company will call ahead of time to schedule a delivery appointment thus it is VERY IMPORTANT to provide us with a valid phone number at which you could be reached. Most carriers require the customer to be able to accept the delivery within 2-3 days.
In some cases, the freight may have to be picked up at the shipping company's local terminal or other location mutually agreed upon by the recipient and the shipping company, however the customer has to check the order for any concealed damages before signing the papers. Once the freight leaves the dock, Dreamline or Warehouse USA will NOT be responsible for any damages. Additional charges will apply to special delivery areas with remote or limited access locations (not accessible for freight LTL trucks) or if the address change is made after the shipment left the warehouse. These charges are the responsibility of recipient. Redelivery fees will be charged if you miss your delivery appointment.
Any item (non-special order) can be returned within 30 days of receipt. Items returned will be subject to a 20-25% restocking fee. If the original box or boxes are physically damaged, you will be charged a higher restocking fee.
Shipping charges are not refundable and customers are responsible for return shipping costs and charges. No products will be accepted for return more than 30 days after the date of delivery. Return claims WILL NOT be accepted if item has been installed or original packaging is missing. Color or texture variations are not considered defects and any return will be subject to standard restocking fee.
To return any product, you must obtain an RMA (Return Merchandise Authorization) form Warehouse USA. Please call our customer service at 888-693-8066 or send us an email request to obtain the RMA form and shipping instructions. Items returned without an RMA form will not be credited. Special order items or items marked as discontinued cannot be returned once they have shipped. All products must be returned in original packaging and in resalable condition. Orders cannot be canceled once they have shipped. Any claims of concealed shipping damages or missing parts can be made within 3 business days only. Please notify us via email with attached photos.
Materials and products on this site are provided with manufacturer warranties which very in length and covered materials. Warehouse USA disclaims all warranties on product pages by affected products in the warranty section. LABOR CHARGES AND/OR DAMAGE INCURRED DURING INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KIND OF ANCILLARY COST, LOSS OR DAMAGE ARE EXCLUDED.Due to differences in monitors, colours of products may appear different to those shown on the site.
In the event that a Warehouse USA product is mistakenly listed at an incorrect price, Warehouse USA reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Warehouse USA reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Warehouse USA shall issue a credit to your credit card account in the amount of the incorrect price.
Warehouse USA may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Warehouse USA.
You agree to indemnify, defend, and hold harmless Warehouse USA, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Warehouse USA may link to sites operated by third parties. However, even if the third party is affiliated with Warehouse USA, Warehouse USA has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Warehouse USA. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Warehouse USA seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).